Delivery Policy – UK Delivery
We are delivering only within the UK.
All of our orders will be ready to dispatch within 1-2 working days.
We deliver with “Royal Mail Special Delivery” which arrives next day by 1pm after dispatch date of your order from Monday to Thursday. The cost of this service is 7,65GBP. However, if you order your goods on Friday, you will receive them the following Monday. If you order on Saturday or Sunday, you will receive your goods presumably the following Tuesday.
Please note that due to the current coronavirus situation, Royal Mail is no longer asking the recipient to sign for items delivered after March 2020.
UK Public Holidays will affect delivery dates. So we are unable to deliver on a Bank Holiday.
We aim to deliver your purchase in estimated time scales. However, we may experience some delays due to unforeseen factors and the service level of Royal Mail in your area. You can find the latest information on the Royal Mail website.
The delivery costs are non-refundable.
However, we offer promotional free delivery for your orders over 75GBP!
Your unique Queen Victoria’s vintage jewellery will come in branded gift box and velvet travel pouch.
If for any reason, you are not completely satisfied or you are unhappy with your purchase, we are happy to refund items within 14 days of delivery. However, we regrettably do not accept returns on earrings due to hygiene reasons.
So we are ready to process the refund of the purchase price paid for your item, providing it is in the same condition as when purchased and Queen Victoria’s packaging is not damaged.
Refunds will be issued within 14 days of Queen Victoria’s receiving your return.
Please ensure that it is packaged well, as we cannot be held responsible for any loss or damage incurred in the return of the goods.
Refunds can only be made to the original cardholder of purchase.
Please note that we do not cover the cost of returns.
We reserve the right to refuse a refund.
Our return address is:
Purplast UK Limited
Flat 185 Hamond Court
Queenshurst Square KT2 5FY
Kingston Upon Thames
Please email firstname.lastname@example.org before returning your goods, or alternatively, you can contact QVS Vintage Jewellery for further assistance on +44 7786 503232.
Unfortunately, we are unable to offer an exchange for your order. However, you can return an unwanted item to us for a full refund and place a new order for an alternative item.
We do not store credit card details, nor do we share customer details with any 3rd parties.